Business Management Book Store > Business Management books beginning with S
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Secret Service: Hidden Systems That Deliver Unforgettable Customer Service |
Author: John R. DiJulius
Published: 2003-01-28 |
List price: $17.95
Our price: $12.21
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As of: November 20th, 2008 07:11:54 AM
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Customer comments on this selection.
 Best book ever for business owners
I read this book when I first got into the hair industry as a beginning stylist and it definitely helped me gain a very large clientele and being booked out 2 to 3 months ahead in a relatively short amount of time. 5 years later I am managing that salon and we are having our best years ever even in the tough times we've had with our economy. Many salons in our area have gone out of business. Why do we exceed when other salons are failing? Because we have implemented many of the ideas of Secret Service. I am so hyper-aware of customer service now that I have a hard time going to the dentist or chiropractor or any place of business without wanting to tell them these easy little things they could do to make their business so much better. So I highly recommend this book, but beware you'll never go out to eat or shop the same again.
Love Love Love this book!
LOVE this book! It's completely marked up with yellow highlighter and dog-ears. Must Get for Spa Owners!
Secret Service: Hidden Systems That Deliver Unforgettable Customer Service
This is a book that I reccomend to all of my franchise stores that I support. This is a glossary or handbook of great service and marketing. There is no reinventing the wheel in this little book but a refernce of the tried and true. Each example is supported with results and successes. The multiple companies referred to are known companies who lead their markets in service.
I encourage my stores to take a highlighter to this book of concepts and write notes in the margins. They will refer to this book often. This is 165 pages of good information.
all business owners should read this book
I read this book in one day while I was on vacation. I was so inspired, I couldn't wait to get back to work to begin a new customer service policy in our salon. We already do some of the rituals for our guests, but this book gave me so many more ideas. John Dijullius is so right about creating systems and sticking with them, day in and day out. Can't wait for the second book!!!!
Secret Service
By far the best book I've ever read on customer service. Nice work!
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