|
|
Business Management Book Store > Business Management books beginning with H
|
Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference |
Author: Quint Studer
Published: 2004-03 |
List price: $28.00
Our price: $18.48
|
Usually ships in 24 hours
As of: November 20th, 2008 10:02:02 AM
|
|
|
Customer comments on this selection.
 Hardwiring Excellence
The book provides a common sense approach to instilling behaviors which promote positive outcomes in healthcare. As you read through each chapter the author builds the on the content provided from the previous chapter. It certainly demonstrates how you can be instrumental in having a "domino effect" just by being consistent and positive in relationships.
Hardwiring Excellence
I highly recommend this book to any organization who is trying to create a positive service excellence experience for people and patients in the hospital. Service excellence programs come and go but hard wiring excellence is here to stay. This book provides practical advice and examples of how to change behaviors in an organization which impacts service excellence.
Let Your Flame Burn Bright
"For many who work in health care today, overwhelming business pressures and perceived barriers to change have nearly extinguished their flame of passion to help others.
Join Quint Studer and thousands of Fire Starters nationwide on an awe-inspiring journey of purpose, worthwhile work, and making a difference.
Hear Quint's personal story and learn how you can apply specific prescriptive tools and practices to create and sustain a worldclass organization... a great place for employees to work, physicians to practice and patients to receive care.
LET YOUR FLAME BURN BRIGHT."
[from the book of the back cover]
Practical and Cross Industry Application
Whether one is in healthcare or a non related industry, this book provides superb solutions to providing excellent customer care. As a certified brand strategist, I greatly appreciate Mr. Studer's articulation that one must, and can, hardwire the processes in order to achieve true and perpetual customer service. And he points it out so very well - if one first focuses on superb employee relations, then one will achieve a high level of customer relations.
It is my observation that too many consultants go into companies, identify the customer service issues, hold one or more rah rah events, and then move on to their next project. More correctly, I believe a consultant's responsibility is to work with organization clients to, as Mr. Studer so clearly addresses, hardwire the processes which then will indeed achieve the relationship with employees, channel partners and customers that will so clearly set them apart from their competitors, thereby creating customers who become advocates.
How to make a difference!!
If you are looking for a way to make a difference in your organization from a leadership perspective,(or even on a personal level) you must read this book. Rather than focusing on the negatives, it focuses on the positives of creating excellence-for the patient, the staff, the physicians and all who come in contact with the organization. It is well worth the read!!
|
|
Our Business Management book picks:
|
|
Search the Business Management Products Store
LCS Amazon Store 2.5 © 2008
|
|
|