Customer comments on this selection.
 Knowledge Management in a Knut Shell!
Knowledge Management
In another review for Carl Frappaolo's "Knowledge Management" I read something along the lines of: it's short, it's sweet, and it's useful. I couldn't agree more!
For those new to the worlds of knowledge management Frappaolo's succinct introduction to the field really is an essential first step, whether you are interested in pursuing studies or work in knowledge management (KM) or if you are getting up to speed on this topic. Deceptively thin, "Knowledge Management" is packed with the critical concepts, helpful information, and useful references for novices to experts in a variety of fields ranging from information technology, education and training, or organizational management, and all this in under 142 pages!
Charting a logical progression from a perfunctory "Introduction to Knowledge Management" to "What is Knowledge Management," Frappaolo clearly maps out the terrain of what knowledge management is, how it is understood in a variety of contexts, and most importantly, he provides short cases studies integrating the intellectual underpinnings of knowledge management with the realities of the business world. He ends the book with three useful steps for readers looking to dive deeper in to knowledge management: "Key Concepts and Thinkers in Knowledge Management" provides a useful (although ever-changing) glossary of terms, and a micro-bibliography of eleven key figures in the evolution of knowledge management; a chapter dedicated to expanding the print and digital references; and finally, "Ten Steps to Making Knowledge Management Work," a truly elegant and simple plan for everyone to wrap their arms around making knowledge management an actionable concept and practice.
Aside from the brevity of the book, the structure of the book deserves comment. In a semi-academic (or B-School) format, each chapter offers a short introduction, a list of main points, the discussion of those points, and a summary or "Key Learning Points" tied back to the chapter's main points and highlights of the discussion topics, and intermittently the case study reviews of examples in sections titled "Best Practices in KM." Chapter 7, "Knowledge Management in Practice - Success Stories" provides more detailed case studies of examples woven throughout the book.
I would have liked more detailed references for further reading, and of course the bibliographies could be more robust; but that is not the purpose of this book. Using the references cited and the micro-bibliographies in the references section, readers will easily round out their interests in knowledge management from the technological end to the managerial end. Blending academic, intellectual, and working knowledge together under the rubric of knowledge management, Frappaolo brilliantly demonstrates the potential successes of KM in this book through this old-fashioned "portal" to capture, illuminate, share, and evolve - in this case, it just happens to be about knowledge management; but the applications are limitless.
Very good introduction
I must admit to being a little suprised when I first received this book - it is "petite"! Was I going to get my money's worth I wondered?
The answer is definitely yes - particularly if you are beginning in your knowledge management reading. In simple terms and in simple structure the author provides the reader with an understanding of KM history, the current state of KM, KM systems and processes and does not neglect the hard work of forging and shaping the necessary culture to support any such KM initiative.
No less, no more. A great little beginning book and one I am sure I will return to for a quick update on any number of concepts.
 Excellent reference
This book was an excellent resource to me. It got me well grounded in the principles and practices of knowledge management. It is well written, concise and thorough. i wish I had found it earlier, before I read alot of other less valuable treatises on knowledge management. Its a keeper.
Outstanding overview and reference
This book is an excellent primer for those who don't know anything about Knowledge Management and those who need a reference on the subject. It is insightful, well written and a very quick read. It is one of those little books of gold you trip over every once in a while. It is also compact and well suited for business travel.
Don't expect me to be selling this on Amazon any time soon...this book is a Keeper!
The Black Book of Knowledge Management
If you're interested in knowledge management (KM) start here. Frappaolo synthesizes in one concise and easy to read pocket book just about everything you need to know about KM. You could spend much more time reading about KM and walk away with far less. Frappaolo is not just an expert in the topic but an expert at getting across the essential elements of KM, without undue complexity. His examples and simple methods also ground the ideas in frameworks that you will be able to convey and use easily yourself. This book is an essential primer for anyone who is serious about KM and its application. A quick, easy, effective read!
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