Customer comments on this selection.
 Where Service Really Originates
The most effective professional sales training I've ever introduced to any organization is Ron Willingham's Integrity Selling. Now we have a new beacon in the field of customer service. If you are tired of the vacant stares, indifferent attitudes and nearly hostile treatment you receive as a consumer of goods and services, this book will help. However, if you own or operate a business, division or department, this book will revolutionize your role in front of your customers. Each of the dozen chapter titles tells you and your team what you should be doing, but the real wisdom is in the pages where you are told HOW to meet, greet and serve customers as they want.
This book avoids the platitudes, the simplistic mantras and the repetition of old knowledge. Instead, you get a fresh and appealing notion of what it takes to meet and serve your fellow man. If that isn't your overriding perspective in the work world, you must read this book in order to survive. If you already share the servant's attitude with those around you, this will reinforce your methods in profound ways. An excellent resource!
Ron does it again!
Great job! Easy read, and gives me some practical tips for the customer service group in our organization. Important, timely, solid.
Integrity Service
Great read from Mr. Willingham! "Integrity Selling" was the first book from Mr. Willingham that I read and it was a fabulous read! "Integrity Service" the service solutions in this book are fundamental to the success in small business and corporate environment success! Mr. Willingham has a way of writing the material, so anyone can understand and know how to put the solutions into practice.
Watch out! This is more than a customer service book!
What a great book! Integrity Service has so much more than your typical "how to" book on customer service. Ron Willingham takes the reader deep into valuing, listening, and really understanding the customer. Be careful! You may come away from this book with not only a thorough knowledge of customer service, but also profound personal growth.
A Great Management Tool
A great read. I have just finished Ron Willingham's book, "The People Principle", and expected good things, was not disappointed. He makes the difficult process of working with different types of people easy to understand. Good material for the new service/sales employee, or the seasoned veteran. A management team could go through each chapter on a regular basis with their employees as a learning process.
Jim Hinshaw
Ft. Collins, CO
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